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== Company History ==

While only legally formed in September 2008, as a subsidiary of Fused Solutions LLC, the first of the suite of projects that comprise SpiceCSM's application portfolio date back to the year 2000. As an open source development department for this provider of outsourced technical support (Fused Solutions), the origins of SpiceCSM are strongly rooted in the customer care function.

Over the years, several of Fused Solutions' clients expressed interest in using our help desk platform within their own operations, thus ushering in the initial commercialization of our application suite. Today a highly mature (v7.0) version of our help desk platform is being contributed to the open source community, Spice Help Desk.

Also during this time period, additional projects were initiated internally to address our workforce management needs, and to replace a commercial VOIP- based telephony platform. The second generations of these latter projects are also being contributed to the open source community, Spice Workforce and Spice Telephony, respectively.

Going forward we will endeavor to implement a hybrid strategy (commercial SaaS and open source), to bring a true 'Contact Center In-a-Box'application suite to the market of Customer Service Management. We hope you will choose to participate.

http://opencsm.org

http://spicecsm.com