Troubleshooting
From SpiceCSM
Contents |
SpiceCSM Community Edition
Installation Issues
Undefined function json_encode
If you get a an error about "undefined function json_encode()", your Operating System may not include the php json extension in the basic php package. For example, on red hat, you need to install php-json, either from pear or from yum(?). If you install from pear, you should install php-devel from yum first.
Login Errors
The following error occurs on login when PEAR MDB2 is not installed or may need to be reinstalled:
Incorrect response id (request id: 1, response id: ) RESPONSE: (JS Error: SyntaxError: missing ) in parenthetical)
Please refer to the MDB2 installation wiki at: http://www.installationwiki.org/MDB2#Installing_MDB2 for directions on how to install MDB2 and the driver corresponding to your DB.
Display Issues
Tabs Not Visible
If the tabs "Home", "My Cases", "Advanced Search", and "Case Search" are not visible under the Spice Help Desk module you can fix this problem be editing the index.js file in the "spice/modules/helpdesk/" directory. At line 293 of the file where it says "height: 85" increase this number to 100. After doing so save the file and try to load the page again. Make sure to clear your cache before reloading the page. If this does not fix the problem you can try to increase this value further.
You will also need to edit height variable at line 254 in the index.js file located in the "spice/modules/clientportal/" directory.
The following image depicts how tabs should appear in spice.
